Sorvive currently operates several types of transaction models to support fulfillment operations for our clients. Fulfillment services support customer interface, supply chain management, MRO, and even service and repair transactions. Our diverse solutions provide complete end-to-end tracking of transactions with visibility to transactions (linking transactions to shipments, invoices and even payments). Our processes link transactions regardless of source or how they are received or delivered. Whether the transactions are issued via XML and received via EDI, WEB Form, database (CSV), or standard file interface, the transactions are tracked and managed through business rules applied to meet client specifications.
Visibility is an over-used word with transaction exchange management and solutions that address visibility are generally very vague and often difficult to determine how the visibility components work in an exchange solution. Sorvive takes a very simple approach to delivering visibility of transactions being exchanged through Sorvive; simple in that we believe every exchange must be serviced by a configurable visibility component than provides complete accountability and auditability.
Simply stated, during the requirements definition phase of enabling a client’s exchange, we determine how transactions need to be managed and whether there are transaction links to other transactions that need to be configured. This means that we can setup control mechanisms that automatically register transactions as they pass through the Sorvive system. For instance, if a group of transactions needs to be connected to a visibility component, we simply identify the transactions in the group and the data elements that tie the transactions together. An order fulfillment example might tie the purchase order to the invoice and ship notice. We assign a data element link, linking the purchase order number as the primary data element to link transactions in a visibility group. We then have the capability to configure tracking and exception mechanisms to create automatic notifications. If an invoice is received for a purchase order and the ship notice is missing. In this case, the system would send an alert notification that the invoice cannot be processed until the ship notice is received. The Process Management system creates an environment where users (with proper authority) are able to view transaction information and even run ad hoc queries.